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Quinn Eagan Quinn Eagan might be the best seller of preneed ever, and it’s a reputation he’s earned. As the president of Preneed Funeral Program in Metairie, La., he’s sold more than $2 billion in funded prearrangements. He remains as determined as ever to help more funeral homes boost call volume.

Ernie Heffner Ernie Heffner is president of Heffner Funeral Chapels & Crematory in York, Pa., which includes seven funeral homes. He graduated from the Pittsburgh Institute of Mortuary Science where he lectures annually. He’s also the chancellor of ICCFA University.

 
Doug Gober Doug Gober, Owner, Gober Strategic Capital, began his funeral service career 32 years ago as a sales representative in the casket industry. He has earned numerous national awards and has planned and implemented innovative merchandising concepts and products created by The Doody Group, Matthews International and other manufacturers.

Dan Isard Dan Isard, founder and president of The Foresight Companies in Phoenix, is a regular speaker at the Funeral Service Business Plan Conference. He’s also a contributor to American Funeral Director and American Cemetery magazines as well as the author of “What Every Funeral Director and Cemeterian Should Know About Cremation” and “The Complete Preneed Perspective.”

Dean Lambert Dean Lambert is vice president of marketing for Homesteaders Life Co. Before joining Homesteaders in 1998, he was founder and president of a marketing communications company. His connection to funeral service began in 1993 after he signed his first funeral home client and gained a passion for the funeral service mission. He holds an MBA in marketing management.

John McQueen John McQueen is a second-generation funeral director. He grew up in funeral service, and has grown the family business from a single location in 1987 to the largest family-owned funeral establishment in the Tampa Bay area.. He and his family remain committed to providing the highest standards of professional care and service to the community, and in 2011, his firm became one of the first in the country to offer alkaline hydrolysis to families.

Melvin C Payne Melvin C. Payne co-founded Carriage Services in 1991, and he serves as the company’s chairman and CEO. An Army veteran who served in the Vietnam War, his experience advising Vietnamese people in the countryside taught him that risk is a necessary part of life and learning, and ingrained in him the importance of decentralization and empowering Carriage employees to make necessary decisions.

Debra Schmidt Debra J. Schmidt, also known as the “Loyalty Leader,” owns Loyalty Leader Inc. She helps companies boost profits by leading the way to greater customer, employee and brand loyalty. As an author, consultant, trainer and professional speaker, she’s one of the nation’s top customer loyalty experts – helping clients keep customers, retain employees, get referrals and sell products.

Scott Simons Scott Simons, president and founder of SRS Computing, earned a master’s in business administration from Carnegie Mellon University, a master’s in radiation physics from the University of Pittsburgh and a bachelor’s degree in mathematics from Allegheny College. Scott founded SRS Computing Solutions in 1999 and the management software has been installed in thousands of funeral homes in North America and Australia.

Kimberly Simons Kimberly Simons is the vice president of SRS Computing, a leading provider of software for death-care professionals. She earned a bachelor’s degree in business and communications from the University of Pittsburgh and worked in the securities and insurance business before joining SRS. She is the company’s key contact person for all customer relations.

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