FORT WAYNE, IND. – Eagle’s Wings Air has announced key organizational changes as the company continues to strengthen its team to meet growing demand from its funeral service clients. According to a news release, the staff changes are effective immediately and will positively and significantly impact EWA’s business across both internal and external operations.
The staff additions are:
- Lynn Mertes, national sales manager. An accomplished airline sales professional, Mertes brings 15-plus years of managing client relationships from both an airline and logistics perspective to EWA. Mertes most recently served as sales manager for an international intermodal logistics firm; she also helped drive the launch of a nationwide human remains air transportation program focusing on serving the funeral service community for a national airline serving North America.
- Anne Wladecki, customer service manager. Wladecki brings 20 years of experience to her role at EWA, including recent work as a call center professional with experience in time-sensitive logistics and transportation management. For EWA, she will leverage that dual call center and logistics experience to lead customer service efforts at EWA and develop the company’s call center into a best-in-class operation, in the process helping EWA expand and scale out its already-outstanding customer service.
In addition, EWA announced the following updates to its existing staff:
- Tim Hill, corporate project manager. Hill – EWA’s first employee – has been an integral component of EWA’s success and growth. In this newly created position, Hill will leverage his considerable experience in helping build the EWA service model, as well as continually monitoring and improving the efficiency and effectiveness of internal processes and driving the development of new EWA products and programs to better and more fully serve the needs of its clients.
- Danielle Long, business support specialist. Long has successfully served as a customer service representative and accounting clerk in her first 18 months with EWA. In her new role as business support specialist, Long will work provide key support to EWA’s administrative, accounting, sales and marketing functions.
“Our team has been highly successful in seeing this business through its launch, infancy and continued high rate of growth over the past four years,” said Frank Kaiser, president and CEO of EWA. “We are now at a point where we need to add depth in both skill and experience to our team. With several exciting products and services either launching soon or in development, we are growing our team to help us write the next chapter of the EWA story.”
Some specific service and capability additions EWA is either implementing or exploring include the introduction of its own line of high-quality air-shipping containers, the expansion of its nationwide logistics programs beyond air transportation management, and the transportation of cremated remains.
“We’ve built a unique company at EWA, offering funeral homes the efficiency of worldwide logistics backed by the compassion and care of experienced funeral service professionals,” added Dave McComb, chairman of EWA and a licensed funeral director. “In addition, these staffing enhancements will strengthen our position as an industry leader and innovator, and will help us meet growing customer demand for both existing and new service capabilities.”
Posted Oct. 11