Industry News

ASD’s Solicitor Shield Feature Awarded Patent from U.S. Patent Office

MEDIA, Pa. – ASD – Answering Service for Directors has announced that the United States Patent Office has issued a patent for the company’s Solicitor Shield feature. Solicitor Shield is the only answering service tool proven to dynamically shield against dial storms from unwanted, automated solicitors. On an average day, ASD’s Solicitor Shield system automatically blocks 3,500 calls from robocallers. This is the second patent ASD has received this year. The company was awarded a patent in June for their exclusive First Call Connect feature.

A funeral home's phone is vital to making a positive first impression and securing new business. ASD’s Solicitor Shield ensures that callers always receive a prompt answer. For funeral professionals, the potential value of even one missed call can be substantial. Too often, calls from telemarketers and recorded solicitations tie up phone lines, waste time and prevent critical calls from getting through.

ASD has recorded incidents when in a single minute, a barrage of incoming calls tracing back to just a few toll-free numbers flooded phone lines throughout the country. These recorded solicitations would be a nightmare for most call centers, but Solicitor Shield can immediately recognize a dial storm. The system has successfully blocked more than 1,000 spam calls in less than a minute and over 493,700 calls in past 12 months.

“Funeral Directors rely on ASD to promptly and compassionately answer their phones when they cannot. Solicitor Shield helps make that possible,” says ASD vice president Kevin Czachor. “Our clients also save money because they are not charged for these blocked calls from telemarketers. This is just one of the many details that sets ASD apart from the other thousand answering services in business today.”

Assisting callers without delay protects the funeral home’s reputation for excellence and lets families know they are the highest priority every time they call. Solicitor Shield helps ASD Call Specialist to answer calls at a faster rate than at other call centers. Currently, ASD answers 90 percent of all calls by the first ring and 98 percent by the fourth ring. Unlike other answering service companies, ASD provides this unmatched level of service without putting callers on hold to answer other calls. By closely monitoring call volumes and creating defenses against dial storms, ASD remains the number one choice for funeral homes that expect the highest quality of service.

Solicitor Shield is registered under Patent No. 8,548,149. For more information, visit patft.uspto.gov.

Posted Oct. 17


 
























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