The Granite State Quality Council (GSQC) honored Phaneuf Funeral Homes and Crematorium in an October recognition ceremony, as a part of its 2013 Granite State Quality Awards and Recognition Program. This recognition is based on the Baldrige Criteria for Performance Excellence, which is recognized around the world as the standard for organizational performance excellence.
Phaneuf Funeral Homes and Crematorium (Phaneuf), headquartered in Manchester N.H., has earned the Achievement of Excellence, the highest recognition level in the program. The Achievement of Excellence level recognizes organizations that demonstrate quality and performance excellence as defined by the Baldrige Criteria. The criteria is utilized to empower organizations to reach their goals by aligning plans, processes, decisions, people, actions and results. The Criteria requirements are embodied in seven categories: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; and operations focus and results.
In part, Phaneuf earned this recognition for its customer-focused culture and its approach to strategically grow and sustain a family-owned business in an industry where larger corporate chains are the trend. This is supported by Phaneuf’s core competency of technology adoption to benefit both its operations and the customer experience. These strengths help to support Phaneuf in their mission of honoring loss and celebrating life.
The process for earning the Achievement of Excellence Recognition involves an intense application process and an on-site review conducted by the examiners, to verify and clarify what is included in the application. Applicants receive a confidential feedback report with strengths and opportunities to support continued improvements based on the best practices of world class organizations.
Anne Warner, executive director of the Granite State Quality Council, said: “We congratulate Phaneuf Funeral Homes and Crematorium on their achievement. Earning this recognition is a great milestone, which comes with the additional benefit of a deepened understanding of how to become even more effective, efficient and innovative in achieving their goals."
The Granite State Quality Council (GSQC) is New Hampshire’s non-profit resource for organizational performance excellence. The GSQC helps NH organizations become excellent, through the sharing of best practices; training and coaching; and the state's Baldrige-based Awards and Recognition Program. For more information about the recognition process, or about the GSQC, visit www.gsqc.com or contact the executive director at 1-603-321-1046 or firstname.lastname@example.org.