Southwest Airlines Cargo is honored to receive the 2013 Quest for Quality Award, awarded by Logistics Management Magazine. The Quest for Quality Award is the gold standard for customer satisfaction and performance excellence for the logistics industry. Southwest Airlines Cargo received the highest overall score among all cargo carriers for outstanding performance, and has been honored with the Quest for Quality Award for 17 consecutive years.
"Once again, Southwest Airlines leads the way in service excellence in our Air Carrier's category," said Michael Levans, Group Editorial Director of Peerless Media, publisher of Logistics Management. "This achievement is nothing less than a monumental feat when you consider the challenging environment in which our nation's transportation services providers have been operating over the past 12 months."
"Our customers count on us to deliver excellence in quality and customer service," said Matt Buckley, Vice President Cargo and Charters at Southwest Airlines. "We are honored to have been recognized for our relentlessly reliable service, and we continually strive to improve the overall customer experience and value."
For further details on this latest and any previous awards, please visit http://www.swacargo.com/swacargo/accolades.shtml.