TISHOMINGO, Miss. – DuraClass has named Chad Hester as its new customer service manager Chad Hester. Hester began his career with DuraClass as a product engineer in 1999, and was promoted to engineering manager in 2003. Most recently he has been working with TBEI/DuraClass as project manager for corporate-level new product development.
In Hester’s new role, he will oversee the newly-formed DuraClass customer service department, which will include all body/parts quoting, order entry, technical services and warranty processing.
"We are excited to have Chad leading our customer service department here at DuraClass,” said Steve McDonough, DuraClass general manager. “Chad’s experience with DuraClass products and Distributors is invaluable, and we look forward to working together to bring a higher level of customer service to our DuraClass Distributors.”
DuraClass has also welcomed Lee Storment as customer support. Storment is a graduate of the University of Mississippi and comes to DuraClass after serving 14 years in the U.S. Army. Storment also has extensive training in Toyota Production Systems and manufacturing management. After completing his training, Lee will join Judd Nichols and Brian Horn as customer support in the DuraClass customer service department.
“At DuraClass, we understand the need for continuous improvements in both response times and processes that make us easier to do business with,” said Henry Bell, TBEI vice president of sales & marketing. “As we transition Inside Sales into the new DuraClass Customer Service department, we will offer our Distributors dramatically improved response times by being able to simply contact customer service to accommodate their needs for body and parts quotes, placing all purchase orders and resolving any warranty issues.”
Posted May 1