AUSTIN, Texas – The International Order of the Golden Rulepresented the Exemplary Service Award to Faulmann and Walsh Golden Rule Funeral Home in Fraser, Michigan, at OGR’s 2017 Annual Conference and Supplier Showcase in New Orleans April 21. OGR’s Exemplary Service Award recognizes member firms for the outstanding customer service they provided to families during their time of loss.
Exemplary Service Awards recognize professional excellence as demonstrated through comments from client families served who respond to OGR’s Family Contact Program surveys. One family whom Faulmann and Walsh Golden Rule Funeral Home helped shared the following:
The visitation was a great experience. When we walked in, the first thing we saw was a beautiful tapestry that they made for us, which we were not expecting, but it was incredible and a great tribute to our dad. The closer we looked at everything, the more pleased we were. They incorporated stained glass that our father made. They took the pictures that we uploaded late the night before and made a nice tribute to his time in the military. They included a picture of a boat that he had restored in the memorial cards. After attending funerals at other places, I had forgotten what the 'home'part of funeral home really means. A lot of other places feel more like a hotel lobby. This place really felt like they were taking care of us in their home, and we couldn't be happier. We hope our family lives long, but it is clear to all of us that if anything were to happen, Faulmann & Walsh Golden Rule Funeral Home is the place we would want to be.
“The service that Faulmann Walsh Golden Rule Funeral Home provided is just one example of why they received an Exemplary Service Award. We are proud that our member firms practice the basis on which we were founded, The Golden Rule,” said OGR Immediate Past President Peter “Skip” Urban.
Posted April 28, 2017