“No other book, manual or guide has addressed the risk issues confronting funeral service today. Mike has insight and knowledge that most funeral directors would not encounter in a lifetime. This is critical information that every funeral director and crematory operator needs to know and employ.”
- Tom Snyder, vice president, Facultatieve Technologies The Americas, past president of the Cremation Association of North America.
Traversing the Minefield:
Best Practices: Reducing Risk in Funeral-Cremation Service - By Michael Kubasak and William M. Lamers, Jr., M.D.
This 464 page book – complete with easy-to-use forms – teaches funeral service professionals how to excel at serving families while maximizing profit and minimizing risk.
TABLE OF CONTENTS
Chapter 1: The First Call-Initial Notification
Chapter 2: Transfer and Identification of the Decedent
Chapter 3: Arrival of Deceased at the Funeral Home
Chapter 4: The Arrangement Conference
Chapter 5: Verifying Identity of a Deceased person
Chapter 6: Care and Preparation of a Deceased Person
Chapter 7: Visitation – Wake – Funeral Ceremony
Chapter 8: Disposition by Earth Burial and Entombment
Chapter 9: Shipment of a Deceased Person
Chapter 10: Outside Service Providers Duty of Care and Negligence
Chapter 11: Cremating a Person’s Remains
Chapter 12: Using an Outside Crematory and Crematory Inspections
Chapter 13: Unclaimed Cremated Remains
Chapter 14: Risk Assessment and Insurance
Chapter 15: When You Are Sued
>>Click here to download a PDF of the book review that appeared in our January 2008 issue of American Funeral Director.
Size: 6 x 9